If you are experiencing issues on your mobile device or computer use these steps to report a bug to the Structural Team. The best options for reporting these bugs are to take a screenshot or send a screen recording video to support@structural.com.

How to take a screenshot on your iPhone:

iPhone 8 or earlier: 

  1. Press and hold the Top or Side button. 
  2. Immediately click the Home button, then release the Top or Side buttons.
  3. A thumbnail of your screenshot appears in the lower-left corner of your device. Tap the thumbnail to add a sketch or drawing. Share it by tapping the share bottom in the bottom left. This screenshot will be saved in your Photos app.

iPhone X or later: 

  1. Press and hold the Side button on the right side of your iPhone.
  2. Immediately click the Volume up button on the left side, then release the buttons.
  3. A thumbnail of your screenshot appears in the lower-left corner of your device. Tap the thumbnail to add a sketch or drawing. Share it by tapping the share bottom in the bottom left. This screenshot will be saved in your Photos app.

How to take a screenshot on your Mac:

In all versions of macOS:

  1. Press Shift-Command-3 to capture the screen of every display.
  2. Find the screenshot on your desktop. 

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How to take a screen recording on your iPhone:

  1. Go to Settings > Control Center > Customize Controls, then tap the plus sign next to Screen Recording.
  2. Swipe up from the bottom edge of any screen. On iPhone X or later or iPad with iOS 12 or later, swipe down from the upper-right corner of the screen.
  3. Press deeply on and tap Microphone.
  4. Tap Start Recording, then wait for the three-second countdown. 
  5. Open Control Center and tap the target icon or tap the red status bar at the top of your screen and tap Stop.
  6. Go to the Photos app and select your screen recording.

How to take a screen recording on your Mac:

Using a shortcut:

  1. Press Shift + Command (⌘) + 5 on your keyboard.
  2. Click the fourth option from the left. Your pointer changes to a camera.

  3. Click any screen to start recording that screen, or click Record in the onscreen controls.
  4.   Use the thumbnail to trim, share, or save any screen recordings.

 Using Quicktime:

  1. Open QuickTime Player from your Applications folder, then choose File > New Screen Recording from the menu bar. 
  2. To start recording, click the red circle icon and then take one of these actions: Click anywhere on the screen to begin recording the entire screen or drag to select an area to record, then click Start Recording within that area.
  3. To stop recording, click  in the menu bar, or press Command-Control-Esc (Escape).
  4. After you stop recording, QuickTime Player automatically opens the recording. You can now play, edit, or share the recording.

That's all. Thank you in advance for your help in making our platform better!

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