SHOP QUESTIONS
GENERAL & MERCHANDISE
How do I browse or search for award items?
The Rewards section of this website contains multiple award options. You may search across all Rewards Categories on the main Rewards page by clicking on the magnifying glass symbol located in the upper right-hand corner of the page.
You may also search the Rewards Categories by clicking on the hamburger symbol located in the upper right-hand corner of the main Rewards page.
Rewards can be viewed by different categories located towards the middle of the main page under the Rewards Categories title. You may browse within these categories/tiles and link into sub-categories and specific items for detailed item descriptions and values.
Within each Reward Category you may search further by additional Sub-Categories, Brands, Keyword and/or Point Value.
How does the Wishlist work?
The Wishlist is an area to store awards that you may be interested in redeeming.
At the item level when hovering over an item simply click on the heart displayed over the item image and the item will be added to your Wishlist. At the item detail level, you may opt to "ADD TO WISHLIST". By doing this, the item is stored in your Wishlist until you either remove it or proceed to "ADD TO CART" and "CHECKOUT".
Items in your Wishlist are not automatically earned upon achieving enough points. You must "ADD TO CART" and complete "CHECKOUT" to redeem a Wishlist item. Note that the availability of an item and the point value are subject to change between the time you place it in your Wishlist and the time you Add to Cart and Checkout.
If an item in your Wishlist is no longer available it will automatically removed from your Wishlist.
What if the award I am seeking is no longer available?
Items within this website are updated and modified based on retail trends and availability. Rewards Hub cannot guarantee that all items will be available at all times, including those placed in your Wishlist. Because availability is constantly changing you are encouraged to recheck periodically for availability updates.
Rewards Hub cannot guarantee the availability of items purchased outside of this website through third-party merchants using Gift Card products.
How do I place an order?
1.Browse or Search to find the item(s) you wish to redeem for
2.Add the items to your shopping cart by clicking “ADD TO CART”
3.Click “VIEW SHOPPING CART” or click on the shopping cart symbol in the upper right hand of the page and then “VIEW SHOPPING CART” to begin the checkout process
4.Click on “CHECKOUT” and follow the steps and instructions in the Checkout process
5.Review and submit your order
6.You will receive an email confirmation containing order details. Print or save the confirmation page for your records, particularly your Order Confirmation Number
Your order transaction is also recorded on your online account statement which is provided within Rewards Hub.
What information is required to place an order?
To submit an order, you must provide the following information during the Checkout process:
•First and Last Name
•Daytime phone number
•Shipping address (Please note that awards cannot be shipped to a Post Office box; however, Rural Routes are acceptable.)
•Email address
Note: Some items require signature for proof of delivery.
Are shipping, handling and sales tax included in the award point price?
Standard shipping, handling and sales tax within the contiguous 48 United States for merchandise awards redeemed within the Checkout area of this website are included in the item price displayed.
Additional freight charges may be added to your order if shipped outside of the contiguous 48 states to Alaska, Hawaii, Puerto Rico or Canada.
Additional shipping charges may be assessed for larger items and/or delivery to remote areas. You will be contacted by a Customer Support agent if this applies to your order.
Shipping, handling and sales tax for items purchased outside of this website through third party merchants may be additional based on the nature of your purchase and the policies of the selected merchant.
What if I do not have enough points to cover the total cost of my order?
If your order total exceeds your award balance, you may buy-in to pay for the difference. You must have at least 50% of the item value in points in order to complete the buy-in process.
Select the item(s) you wish to redeem, place them in your online shopping cart and proceed to Checkout. At Step 1 (Shopping Cart) you will be provided with the Amount of Additional Funds Required and the Amount of Additional Funds Allowed. At Step 3 (Payment) you will need to provide payment information. A major credit card is required for the payment portion of your order total.
Please contact Rewards Hub via Contact Us if you have specific questions about supplementing your redemption with a credit card.
What if the item I ordered becomes unavailable after I have placed my order?
While Rewards Hub makes every effort to ensure that items are available, occasionally a substitution is necessary. If an item becomes unavailable after you have placed your order, a Customer Support Specialist will contact you as soon as we are made aware of a change. Information regarding a comparable substitute item will be provided (at no additional charge). If the substitute is deemed unsatisfactory by you or if there is no substitute available, your order will be cancelled and your points refunded.
When will I receive my award?
Delivery times vary based on item selection, shipping location, supplier processing, shipment method and other factors, but we are committed to getting your order delivered as quickly as possible.
For items that require shipment, please allow two to six weeks.
Some larger items such as furniture or appliances may take up to eight weeks. They may also require a schedule delivery time in which case you will be contacted.
If you ordered several items at the same time, each item may arrive separately. Please Contact Us to inquire about the status of your order and reference your Order Confirmation Number which was provided on your order confirmation screen and email. This number is also recorded in the transaction detail of your online account summary within Rewards Hub.
May I expedite my award order?
Express or rush shipping for items redeemed within the Checkout area of this website are not available.
How do I check the status of my award order?
For items redeemed within the Checkout area of this website, please Contact Us to inquire about the status of your order and reference your Order Confirmation Number which was provided on your order confirmation page and email. This number is also recorded in the transaction detail of your online account summary within Rewards Hub.
What if my award is damaged upon delivery?
Please inspect shipment upon delivery and refuse shipments that are clearly damaged and mark the freight bill "refused due to damage". Please Contact Us promptly to arrange for a replacement item.
If you are not present when your shipment arrives, please unbox and inspect your item. Plug-in and inspect major appliances, large electronics or furniture and report any issues within 2 business days to Rewards Hub via Contact Us to ensure a return can be processed.
For damaged or defective major appliances, large electronics or furniture, please contact Rewards Hub via Concat Us for further directions. You may be directed to pursue resolution through the item manufacturer’s warranty process.
You will receive full credit as long as the contact to Rewards Hub is made within 2 business days of original receipt.
For damaged or defective items with motors such as lawn mowers or ATVs, you must pursue resolution through the manufacturer’s warranty via a servicing dealer.
In the cases above, you are not responsible for fees associated with the return shipping charges for defective or damaged items.
In the cases above, you are not held responsible for restocking fees.
For item purchases that occur outside of this website using Gift Card products, you are subject to the satisfaction and return policies of the selected merchant. Please contact them directly for returns, exchanges and customer service.
What if I did not receive my award?
For merchandise products requiring shipping that are redeemed within the Checkout section of this website and have not been received after six weeks from the order date, Contact Us to connect with a Customer Support Specialist. An inquiry or trace will be placed on your shipment and steps will be taken to ensure a replacement is sent if applicable.
What if I am not satisfied with my award or change my mind and want to return it?
Most merchandise awards redeemed within the Checkout section of this website can be returned as long as the return is made within 30 days of original receipt. Returns cannot be guaranteed after 30 days. Policies and procedures vary by award selected:
Major appliances, large electronics including TVs are non-returnable
Opened electronics are non-returnable
Items that are gas powered or contain flammable liquids are non-returnable
Furniture is non-returnable
Fragrances are non-returnable
Earring are non-returnable
Items must be new in the box. Items cannot be returned if they are opened and used.
If your desired return meets the return policy criteria and you proceed with your return, you are responsible for original shipping costs, return shipping costs and any restocking fees (as applicable). Restocking fee of up to 20% may be assessed.
Contact Us to connect with a Customer Support Specialist about a return.
If your item arrives damaged see “What if my award is damaged upon delivery?” information
For item purchases that occur outside of this website using Gift Card products, you are subject to the satisfaction and return policies of the selected merchant. Please contact them directly for returns, exchanges and service.
What if the price, color or style of an item is inaccurately displayed?
For awards featured within this website, item price fluctuations may occur at any time based on changes in the item supply chain. These prices are adjusted on the website automatically and it is possible that an item may change in price. Pricing is not final until you complete the Checkout process. In the event that an item is priced in error, Rewards Hub reserves the right to correct the award value.
Rewards Hub is not responsible for variations in color or style between the award photos and the actual item.
Rewards Hub is not responsible for cost, style or color variations of items displayed outside of this website by third party Gift Card merchants.
DIGITAL GIFT CARDS
How quickly will I get my Digital Gift Card?
Digital Gift Card orders should be delivered within 1 hour of an order. However, email carriers and other issues can delay your order. If the Digital Gift Card is not received within 4 hours of redemption, please Contact Us.
What if I do not receive my Digital Gift Card?
Check your Junk/Spam folder for your Digital Gift Card. It may be in one of these folders.
Check your online account summary within Rewards Hub. A link to your Digital Gift Card is presented here and can be acsessed and used from here.
If your Digital Gift Card is not in either of the above an you haven't received it within 4 hours of redemption, please Contact Us.
What will I receive after I redeem for a Digital Gift Card?
You will receive a confirmation email and an email that contains a link to your Digital Gift Card. When you receive the email with your Digital Gift Card, click the link to view the Digital Gift Card. You can either print the Digital Gift Card from your computer or use it directly from your mobile phone. A link to your Digital Gift Card will also be present on your online account summary within Rewards Hub.
Can I use my Digital Gift Card in store locations or online?
The Digital Gift Card you receive may be used at the store location or online. Where your Digital Gift Card can be used varies by merchant. Refer to the individual Digital Gift Card merchant item details for further information.
How do I use my Digital Gift Card?
Print the card, and present at the merchant location. Online redemption requires you to type the card number in as a part of the order and may also require the use of a PIN or other code shown on the Digital Gift Card.
Some merchants allow you to present the barcode from your phone.
How your Digital Gift Card can be used varies by merchant. Refer to the individual Digital Gift Card merchant item details for further information.
What if my Digital Gift Card is lost or stolen?
If you have lost your card, Digital Gift Card claim codes are recorded on your online account summary, available within Rewards Hub. This provides secure access to Digital Gift Cards at all times.
If you have lost your card and are not able to locate it on Rewards Hub, and value still remains on that card, please contact a Customer Support Specialist at Contact Us or call 1-888-292-7341 and we will reissue the card if able.
If the card no longer contains value, and you feel that this was stolen or fraudulent in nature, an investigation will be conducted. Resolution may require that the customer sign an affidavit relative to the missing product. To begin an investigation into such an issue, please Contact Us.
Neither Rewards Hub nor our merchants are responsible if a Digital Gift Card claim code is lost, stolen, destroyed or used without permission.
Can I let someone else use my Digital Gift Card?
Yes, you can re-gift the Digital Gift Card to them after you receive your original order. Simply forward the email with the Digital Gift Card link. Additionally, you can print the Digital Gift Card and hand it to the recipient.
You can also re-gift by opening the link to the Digital Gift Card and click on the 'Send as Gift' button in the upper right corner.
Do I need a special printer or is color printing required?
No, if you choose to print the Digital Gift Card then any standard printer will work and any merchant location will accept the Digital Gift Card if it is printed without color.
Do Digital Gift Cards expire?
No. There is no expiration date on your Digital Gift Cards.
Can I return or exchange my Digital Gift Card?
No. We are not able to cancel/return/exchange Digital Gift Cards.
EXPERIENCES
For your Event type Experience
Experience certificates are delivered via email by Great American Days within 2-3 business days of order placement to the email address provided during checkout.
Each experience certificate includes details specific to the experience you redeemed, including overview, available locations, restrictions, reference number, etc.
If you have redeemed for an event experience, to complete your evebt experience booking, please contact Great American Days directly at 866-987-9876; they will assist you with your preferred locations and dates and help address any additional questions you may have. Please note that experience certificates are valid for one (1) year from the order date, and you must schedule your experience before the expiration date listed on the experience certificate.
All experiences are subject to Great American Days’ terms and conditions, and Rewards Hub is not responsible for experience certificates or reference numbers that are lost or stolen following delivery that may result in impersonation and/or the fraudulent booking of an experience.
If you need the certificate resent, please Contact Us.
If you need specific details regarding an experience, please contact Great American Days directly at 866-987-9876.
For your Travel type Experience
Experience certificates are delivered via email by Pulse Experiential Travel within 2-3 business days of order placement to the email address provided during checkout.
Each experience certificate includes details specific to the experience you redeemed, including overview, available locations, restrictions, reference number, etc.
If you have redeemed for a travel experience, to complete your travel expeience booking, please contact Pulse Experiential Travel directly at 866-904-5577; they will assist you with your experience details and dates and help address any additional questions you may have. Please note that experience certificates are valid for three (3) years from the order date, and you must schedule your experience before the expiration date listed on the experience certificate.
All experiences are subject to Pulse Experiential Travel terms and conditions, and Rewards Hub is not responsible for experience certificates or reference numbers that are lost or stolen following delivery that may result in impersonation and/or the fraudulent booking of an experience.
If you need the certificate resent, please Contact Us.
LIVE EVENTS
What are Live Events?
The Live Events redemption category allows userss to redeem for tickets to tens of thousands of concerts, sporting events and live theater shows throughout the U.S. and Canada.
How can I search for Live Events?
Users are able to search for events by entering Date range and City/State. Artist/Team/Venue are optional search criteria and event categories are Music, Sports, Theater, Other. Members review interactive seat maps showing the venue layout and exact seating location of all available inventory, and then choose specific seats that are allocated to them upon redemption.
How will I receive my Live Event tickets?
There are 4 basic delivery types for live event tickets. These types vary based on the policies of the venue and promoter for any given event.
1. Mobile Transfer. This is the most prevalent type of ticket delivery and accounts for more than half of all ticket deliveries. For mobile transfer tickets, users receive email transfer invites which have a link they can click to retrieve and then use their tickets. With mobile transfer, users use their mobile device to display their tickets and enter the venue. If you have not received your tickets within 2 days of the event please contact Customer Support.
1. Mobile QR Codes. With mobile QR codes, members are sent a PDF file by email. This file includes QR-code based tickets which members display on their mobile device to enter a venue. If you have not received your tickets within 2 days of the event please contact Customer Support.
1. Printable PDFs. Some venues supply PDF tickets which are sent to members as an email attachment. Users simply print these tickets on letter-sized paper and take them to the venue. If you have not received your tickets within 2 days of the event please contact Customer Support.
1. Hard Tickets. Some venues continue to use hard stock tickets. These tickets are sent to members by FedEx. If you have not received your tickets within one week of the event please contact Customer Support.
When will I receive my Live Event tickets?
For all of the above ticket types, there is some variance on when tickets can be delivered. Some venues make their tickets available to be retrieved as soon as the event is announced and goes on sale to the public. For these events, tickets are typically delivered to users on the date of redemption (for mobile transfer, mobile QR and printable PDFs) or sent by FedEx to users a day or 2 after redemption (for hard stock tickets).
Some venues do not release the actual tickets for an event until a specified number of days before a show (typically 2 or 3 days). In these cases, users are sent their mobile transfer invite or PDF tickets as soon as they become available for delivery.
If you have questions regarding your Live Event ticket redemption, please Contact Us.
Are their additional fees for shipping/handling of tickets?
All fees are included in the price of the tickets.
Am I able to cancel or return my Live Event tickets?
Unfortunately, Live Event Tickets may not be cancelled or returned.
What if my Event is cancelled?
If your Event is cancelled you will be notified of the cancellation via email and you will be refunded.
TRAVEL
Who do I contact if I have a question regarding a transaction or assistance with booking?
For travel inquiries including travel related questions, booking assistance and all pre/during/post trip travel assistance contact the Travel Call Center at 888-647-3877.
Am I able to cancel a booking?
Individual Hotel & Airline cancellation policies apply. Please refer to the Terms and Conditions attached to your booking.
What if my booking is cancelled by the hotel/airline?
If your hotel stay is cancelled by the property you booked with you will be notified of the cancellation and provided alternative hotel options if available. If there are no alternative options or you chose not to accept the alternative hotel options your points will be refunded.
If your airfare is cancelled by the airline you will be given a credit via a voucher or a cash refund based on the individual airline policy. You will also be contacted by a Customer Service representative regarding the cancellation.
Who do I contact if I'm having troubles booking my travel?
Please contact a Customer Support Specialist.
SOCIAL GOOD
What is Earth Enable?
EarthEnable is provides rural families with clean, affordable, and eco-friendly earthen floors. EarthEnable floors are made from sustainable earthen materials which are sourced from customers’ backyards, along with a special plant oil-based varnish which makes the floors durable and waterproof. The floors are built by micro-franchisees—trained construction workers who run their own businesses installing earthen floors in their own communities.
Under EarthEnable’s model, not only are families able to afford their own healthy and beautiful floors, but underemployed construction workers can increase their incomes and lift themselves out of poverty. By contributing to EarthEnable, you will have a real, long-term impact on rural families’ health, wellbeing, and livelihoods.
What is Me to We?
WE is a movement that believes when we come together we can create an even better world. WE makes it easy for you to get involved by offering resources to help create positive social change in your community and around the world. Through its work, WE has been able to provide more than one million people with clean water and sanitation, built 1,500 schools and classrooms overseas, and empowered more than 200,000 children with access to education. This past year alone, WE has engaged more than 100,000 educators in over 138 countries through global classrooms and virtual professional development programs.
What is Restoring Vision?
RestoringVision is a global nonprofit that works to address the unmet need for glasses in low-income communities across the globe. It focuses explicitly on reaching people living in impoverished areas who face barriers to accessing glasses due to the lack of distribution channels near them, discretionary income to afford a pair, or both.
Are the Social Good items tax deductable?
Social Good items are not tax deductible. They are considered impacts and not tax deductible donations.